Terms & Conditions

TERMS & CONDITIONS, PRIVACY POLICY & RETURN POLICY

The following terms and conditions apply to your use of this website.

Introduction

“Let’s GoNuts” is a brand of HEALTHY ELEMENT and owns the website www.letsgonuts.in. HEALTHY ELEMENT is a registered company in Tamil Nadu, having its registered office at #1/3, Kanniah Street, Kondithope, Chennai 600001

Users are requested to read and understand the Policy very carefully before using or accessing the Website and application. Through this Policy, HEALTHY ELEMENT intends to convey the manner in which the user’s information is collated and used by HEALTHY ELEMENT while providing the services of the Website. This Policy is binding on every user of the Website and users who do not agree with the terms of this Policy should not use or access the Website.

HEALTHY ELEMENT reserves its right to change, edit, alter, amend, modify, review, revise or substitute this Policy with or without notice. By using the Website, the user’s signify they have carefully read, understood and agree to be bound by this Policy and the users expressly and voluntarily accept this Policy including any change, modification or substitution made to the Policy from time to time. HEALTHY ELEMENT reserves its right to refuse services to any user who does not accept or violates the terms of this Policy.

User Information

 ‘User information’ for the purpose of this Policy includes the user’s personal information that can be used to uniquely identify or contact a single person including name, email address,  residential address, phone number, photograph and other information collected by HEALTHY ELEMENT to provide specific services to the user through the Website. If any user is providing any User Information on behalf of any corporation, company, institution, association or other entity, the user should be authorized by such corporation, company, institution, association or other entity to provide such information to HEALTHY ELEMENT.

HEALTHY ELEMENT collects information from the user when creating a user account or when the user is browsing for products, transacting an online purchase of products through the Website or while posting comments, uploading content or participating in any offers or contests or availing special gifts or communicating with customer support by phone, email or otherwise. 

By using our website the user accepts this privacy policy and he or she authorize HEALTHY ELEMENT to collect and store and use any information that he or she may enter on our website or provide to us in some other way. To enable the user to become a member or subscriber of our website, we need to have his or her basic personal information like name, address, email address, phone number and credit card information. Information received will be used mostly to notify new arrival of product, offers and services. We assure the user at no time will this information be sold nor shared with parties not associated with us.

The user can add or update the User Information on a regular basis. When the user updates the User Information, HEALTHY ELEMENT will keep a copy of the prior version for its records.

 HEALTHY ELEMENT receives, scrutinizes and stores User Information for security and technical reasons such as IP address, login id, email address, password, device connection information transaction history, date, time and duration of session on the Website. HEALTHY ELEMENT automatically receives the URL of the site from which a user came and the site to which the user goes when the user leaves the Website. The Website receives the IP address of the user’s computer and the type of web browser a user is using, email patterns, etc. HEALTHY ELEMENT will occasionally ask the user to complete optional online surveys. These surveys may ask the user for contact information and demographic information (e.g. zip code, age or income level).

Sometime the Website uses cookies so that the Website can provide the user with more customized information when the user returns to the Website. "Cookies" are used to store user preferences and to track user trends, so as to enhance the user’s interactive experience and generally improve the Website’s services to the user. The user can set the browser to notify the user when the user is sent a "cookie", giving the user the chance to decide whether or not to accept it. If the user accepts a "cookie", the user agrees to the use of any User Information collected by the Website using that cookie. The user may update the profile information of the user at any time on the Website.

Submissions & Feedback

The user agrees that he or she shall remain solely responsible for the contents of any submissions he or she makes, and he or she will not submit material that is unlawful, defamatory, abusive or obscene. The user agree that he or she will not submit anything to the site that will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s).

Definitions

"Agreement" means the terms and conditions as detailed herein including all schedules, appendices, annexure, privacy policy and will include the references to this Agreement as amended, supplemented, varied or replaced time to time. 

"Vendor"/"Seller" shall mean the person or any legal entity who offers for sale, sells the products or services on www.letsgonuts.in

"Customer" / "Buyer" shall mean the person or any legal entity who accepts the offer for sale on site by placing an order for and or purchases any products offered for sale on the site.

"User"/ "You" means and includes you and/or any person or an entity including Vendor/Seller/Affiliate using or accessing the services provided on this site and application.

Eligibility

You, the user, represent and warrant that you are competent and eligible to enter into legally binding agreement and have the requisite authority to bind the other party to this Agreement. The user shall not use this Site if he or she is not competent to contract under the applicable laws, rules and regulations.

 Term 

This Agreement shall continue to be in full force and effect for so long as the user is using the site. The site provides the online shopping platform wherein the Users can purchase/buy the products and services listed on it pursuant to the terms and conditions set forth below. By clicking on the Proceed to Payment button, the user is agreeing to use the Services in a manner consistent with and abide by the terms and conditions of this Agreement, our Privacy Policy, and with all applicable laws and regulations.

Termination

Either User or HEALTHY ELEMENT may terminate the agreement at any time, with or without cause. However, HEALTHY ELEMENT reserves the right, in its sole discretion, to terminate your access to the products and services offered on the site or any portion thereof at any time, without notice.

Modification of Terms and Conditions

HEALTHY ELEMENT may at any time modify the terms and conditions contained on the Site without any prior notification to the user. The user can access the latest version of the Terms and Conditions at any given time. He or she should regularly review the Terms and Conditions. In the event the modified Terms and Conditions are not acceptable to the user, he or she should discontinue using the site. However, if the user continues to use the site he or she agrees to accept and abide by the modified Terms and Conditions.

Online Shopping Platform

The user further agrees and undertakes that he or she is accessing the services available on this Site and transacting at his or her sole risk and is using his or her best and prudent judgment before entering into any transaction through this Site.

HEALTHY ELEMENT accepts no liability for any errors or omissions, whether on behalf of itself or third parties. The address at which delivery of the product ordered by the user is to be made should be correct and proper in all respects. 

After the receipt of payment the Buyer/ cash on delivery as the case may be, HEALTHY ELEMENT shall arrange for the delivery of the product to the recipient at the shipping address provided by the Buyer. Any and all orders placed by the user on this Site are a firm commitment to purchase and the user is obligated to complete the transaction and not contest it in anyway. Before placing an order the user is advised to check the product description carefully. By placing an order for a product the user agree to be bound by the conditions of sale included in the item’s description. 

Product Pricing

Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updating may occur. HEALTHY ELEMENT reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. Prices are subject to change without prior notice. All prices on this web site are given in Indian Rupees.  All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and rising of an invoice. Most of our product prices change on a daily basis. The user will be billed the prices prevalent during the invoicing of the products. Our products are liable for GST in India. 

Out of Stock situations

Our endeavor is to ensure that all products listed on the site are available in stock for dispatch to the buyer. However in case this in not available for any reason, we will contact the user as and when the product is available.

Suspension due to non-compliance with Agreement

Not with standing other legal remedies that may be available to HEALTHY ELEMENT, HEALTHY ELEMENT may in its sole discretion limit User activity by immediately removing User listing either temporarily or indefinitely or suspend or terminate User membership, and/or refuse to provide User with access to the Site:

· If the User is in breach any of the terms and conditions of this Agreement;

· If the User has provided wrong, inaccurate, incomplete or incorrect initiation;

· If your actions may cause any harm, damage or loss to the other Users or HEALTHY ELEMENT

Indemnity 

User agrees to defend, indemnify and hold harmless HEALTHY ELEMENT, its employees, directors, officers, agents and their successors and assigns and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon the use of User’s actions or inactions, including but not limited to any warranties, representations or undertakings or in relation to the non-fulfilment of any of its obligations under this Agreement or arising out of the User’s infringement of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this Agreement.

Governing Law and Jurisdiction

This website is created and controlled by HEALTHY ELEMENT in Chennai, India and the laws of Tamilnadu shall apply. This agreement is governed and construed in accordance with the Laws of Tamilnadu. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Chennai, Tamilnadu, India, in all disputes arising out of or relating to the use of the www.letsgonuts.in Site. Use of the www.letsgonuts.in Site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. The user agree to indemnify and hold HEALTHY ELEMENT, its subsidiaries, affiliates, directors, officers and employees, harmless any claim, demand, or damage, including reasonable attorneys’ fees, asserted by any third party due to or arising out of his or her use of or conduct on the www.letsgonuts.in Site.

Intellectual Property Rights

HEALTHY ELEMENT and other names, graphics, logos, and icons identifying HEALTHY ELEMENT or its products or services are the proprietary marks of Let’s GoNuts. These IPRs may not be used in connection with any product or service that is not offered by HEALTHY ELEMENT, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits HEALTHY ELEMENT. All other trademarks not owned by HEALTHY ELEMENT that appear on this site are the property of their respective owners.

Shipment of Products

We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorized by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order the delivery will NOT be redirected / redelivered to any other address in any circumstance. 

The selected product will be delivered only in the city it is mentioned as available on this Site. HEALTHY ELEMENT shall not be held responsible for damage of products after delivery. HEALTHY ELEMENT will contact the customer on the first time & confirm the date, time & address of delivery. If the delivery fails due to following reasons, HEALTHY ELEMENT will contact the customer 2nd time to deliver goods & levy delivery charges for the second attempt. In case the customer refuses to pay the second time delivery charges, HEALTHY ELEMENT will cancel that particular order. Delivery of an order could take minimum of 4 days and also maximum of 12 days depending upon various factors like the delivery pincode, unforseen natural calamity, lockdown, wrong information in delivery address, delay from the concern courier company, etc.

HEALTHY ELEMENT will consider the order delivery failed in the following cases

· Delivery not done due to wrong address.

· Recipient not available.

· Premises locked.

In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.

In case the product is not delivered due to any of the above reasons, we will inform you about the same.

All claims for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also the said shortage of goods needs be highlighted and signed on the delivery challan copy and returned to the delivery person.

Delivery Charges

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Cash on Delivery

Cash on Delivery can be used as payment method only for an order not exceeding Rs. 19,999/-. The order value limit could be lower depending on the pin code of your address. Cash on Delivery can be used as payment method only for an order of at least Rs. 499/-. The order value limit could be higher depending on the pin code of your address. Convenience fees of Rs. 50 will be charged on orders placed using Cash on Delivery. However, for a limited period, no convenience fees will be charged on any orders placed using Cash on Delivery. Cash on Delivery cannot be used to pay for orders with same address but different accounts.

Healthy 1-Year membership cannot be purchased using Cash on Delivery as a payment method. The order amount has to be paid in full before receiving the package and signing the delivery sheet. The package can be opened only after the payment is made. The cash collected if found fake, torn, struck with tape and /or wet will not be accepted.

The collected currency notes will be checked by Healthy Element  and will be returned if found fake, torn, struck with tape and /or wet until 48 hours after it is being collected. For the purpose of proof, the customer paying the cash amount can take a picture of the currency notes they are paying with. In this case Healthy Element cannot be blamed for fraud, cheating or any such claims.

Product returns

Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible. All food products or related items are not eligible for any kind of return.

Cancellation Policy

For Cancellations please contact the us via contact us link. 

Customer can request for cancellation only within 24 hours after placing the order or before their order is dispatched which ever is earlier. 

Disclaimer

"We as a Retailer shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the suggestions,  and decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time". This Website — Letsgonuts.in — is for general health information only. All health related information like nutrition, vitamins, minerals, daily requirement, recommended quantity and so, showcased on the website or email or banners or via any other medium by HEALTHY ELEMENT or HEALTHY ELEMENT or any of its employees are referred from the syllabus of “certificate in food & nutrition” by Indira Gandhi National Open University (IGNOU), all copyrights reserved by IGNOU, edition reference number: MPDD/IG/P.O.6T/MARCH.2015 (REPRINT) and some also collected from internet but are not to be relied upon for any of your health problems without consulting your physician or other healthcare providers. Health-related information changes frequently and therefore the information contained on this Website may be outdated, incomplete or incorrect.

 Any information from this website is not to be used as a substitute for medical advice, diagnosis or treatment of any health condition or problem. Users of this Website should not rely on information provided on this Website for their health problems. Any questions regarding your health should be addressed to your physician or other healthcare providers. 

Security

Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the webstore is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind. Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorised and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.